Orders and Returns
Returns & Exchanges
We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
About Returns & Exchanges
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label.
RETURNING BY MAIL (U.S.)
Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.
For the best service and selection, please order your replacement items online or email to email@example.com for assistance.
EXCEPTIONS & SPECIAL INSTRUCTIONS
Please contact customer service at firstname.lastname@example.org for assistance returning oversized items, perishable goods or other unusual merchandise.
If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card, we'll credit to your account. If a credit card was used in combination with a Gift Card, the entire merchandise amount will be refunded to your credit card. Unfortunately, we cannot refund your original shipping charges.
Gift Cards can't be returned.
Please follow the instructions included in your shipment and submit return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed.
International Fill4style.com orders have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Fill4style customer service and ask them to send you a Return Merchandise Authorization form. Then mail the completed form with your item(s) to Borderfree, our international shipping partner. Orders returned directly to a fill4style.com will receive a refund for the merchandise but not duties, taxes or tariffs. Learn more about international returns.
Fill4style RETURN POLICY
Please visit the Fill4style sites for information about their return policies.